We generally deliver to all EU countries, with the exception of Denmark, Finland, Sweden and Cyprus. We also deliver to Switzerland. Additional customs fees may apply when shipping to Switzerland. Unfortunately, we have no influence over this.

Shipping to an address in Germany: 2-3 working days*

Shipping to an address outside the EU: 3-5 working days*

Shipping to an address in non-EU countries: 5-7 working days*

*Delivery times may vary on certain holidays.

No, we do not currently offer express shipping.

Within Germany and the EU: free shipping for orders over €29.90. For orders under €29.90, shipping costs per order are €3.95.

To Switzerland: Free shipping for orders over €50. For orders under €50, shipping costs per order are €5.95.

We ship throughout Europe with our shipping partner DHL.

You can also address your shipment to a DHL Packstation. Please enter the address line of the Packstation in the "Address" field and your personal DHL postal number in the "Address supplement" field.

We only offer delivery to a DHL Packstation.

After placing your order, you will receive an order confirmation. As soon as your shipment is handed over to our shipping partner, you will receive a second email. This contains a link with a tracking ID. There you can track the shipping and delivery of your package.

If your order includes a pre-ordered product, you will receive the products that are available for immediate delivery within the specified delivery time (1-3 working days). The pre-ordered product will then be sent to you later as a second package, depending on the stock situation.

Unless explicitly stated otherwise, our discount codes always apply to all non-reduced products and cannot be combined with other discount codes.

You can always find individual discount conditions in our newsletters or social media channels.

The 10% welcome discount after registering for the newsletter can be redeemed once per customer and is valid for orders of €39 or more. It can be redeemed for all non-reduced products. The two fragrance and care sample sets cannot be combined with the newsletter code.

Our nice.stories vouchers (online vouchers) can always be used on our entire product range without exceptions.

In Germany:
- PayPal
- Credit card (Visa, Mastercard, American Express)
- Klarna (purchase on account, purchase on installments)
- ShopPay
- Apple Pay
- Google Pay

Additionally abroad:
- eps transfer
- Ideal
- Bancontact

You are welcome to place your order with us by paying on account. You then have 14 days to pay your invoice. This is not handled directly by us but by the payment provider Klarna. You can find all information about this payment method under this link: https://www.klarna.com/de/kundenservice/wie-funktioniert-der-kauf-auf-rechnung-mit-klarna/

If your item arrives defective or damaged, please contact us immediately by email
(hello@nice-stories.com)

Please send us a photo of the defective product and a brief description of the complaint in the email. We will then send you a free return label for an exchange.

In the case of a return initiated by the customer, the customer bears the costs for the return. Returns can only be made within 14 days of purchase. You can find more information on this on the "Right of Withdrawal" page.

You can send your parcel well packaged, insured and with tracking to the following address:

nice.brands GmbH
-E-Commerce Retoure-
Kelvinstrasse 27
Hall 4-6
50996 Köln
Germany

When returning your item, please enclose a short, informal letter with your order number, reason for return and name.

Our returns team will contact you by email as soon as we process your return. This may take a few working days after the shipment arrives.

If you would like to cancel your order, you can log in to your customer account and register the return. You can also find all information about the cancellation on the "Right of Cancellation" page.

We can only cancel your order within the first 30 minutes after receiving it. So please write an email to hello@nice-stories.com to cancel the order early.